Shipping Policy — Shoply

Last Updated: August 10, 2026

At Shoply, we aim to provide a simple and reliable delivery experience. Please review the following shipping information before placing your order.

1. Order Processing

Orders are processed after they are successfully placed and confirmed.

We aim to prepare your order for shipment as quickly as possible. Processing times may vary depending on product availability, order volume, and other circumstances.

Once your order has been dispatched, tracking information may be provided where available.

2. Delivery Time

Our standard delivery timeframe is:

5–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Business days generally exclude weekends and public holidays.

3. Shipping Charges

Free shipping is available on eligible orders.

No standard shipping charges will be added to eligible orders at checkout.

4. Delivery Areas

Shoply delivers to locations supported by our available courier services.

Please ensure that your:

• Full name
• Phone number
• Delivery address

are entered correctly when placing your order.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

5. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

You can use the provided tracking details to check the status of your shipment.

6. Delivery Delays

Although we aim to deliver orders within 5–7 business days, unexpected delays may occur due to circumstances beyond our control, including:

• Courier delays
• Severe weather
• Public holidays
• High order volumes
• Incorrect delivery information
• Logistical issues
• Other unforeseen circumstances

If your order is significantly delayed, please contact Shoply Customer Support.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address or contact information provided by the customer, additional arrangements may be required to attempt delivery again.

8. Damaged Packages

If your package appears damaged when delivered, please contact Shoply Customer Support as soon as possible.

We may request photos or videos of the package and product to investigate the issue.

9. Missing or Lost Orders

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will work with the relevant courier service to investigate the shipment and assist you.

10. Contact Us

If you have questions regarding shipping or delivery, please contact Shoply Customer Support through the contact information provided on our website.

By placing an order with Shoply, you acknowledge and agree to the terms outlined in this Shipping Policy.