Refund & Return Policy — Shoply

Last Updated: August 10, 2026

At Shoply, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 7 days of delivery, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

• You must request the return within 7 days of receiving your order.
• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories, tags, and other included items.
• Products that have been used, damaged, or altered by the customer may not be eligible for return.
• Proof of purchase or your order details may be required.

2. How to Request a Return

To request a return, contact Shoply Customer Support within 7 days of delivery and provide:

• Your order number
• Product name
• Reason for the return
• Photos or videos of the product, if applicable

Our team will review your request and provide return instructions if it is approved.

3. Return Shipping

Return shipping costs are the responsibility of the customer.

Please package the product securely before sending it back. Shoply is not responsible for products that are lost or damaged during return shipping.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, you will receive a full refund of the eligible purchase amount through the applicable payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

5. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact Shoply Customer Support as soon as possible.

You may be asked to provide clear photos or videos of the product and packaging so we can investigate the issue.

6. Non-Returnable Situations

A return may not be accepted if:

• The request is made after the 7-day return period.
• The product has been used or damaged by the customer.
• The product has been altered or modified.
• The product is returned without required original packaging or accessories.
• The product was damaged due to improper handling by the customer.

7. Order Cancellation

If you wish to cancel your order, contact us as soon as possible.

Cancellation requests cannot be guaranteed once an order has been processed or shipped.

8. Contact Us

For questions regarding returns or refunds, please contact Shoply Customer Support through the contact information provided on our website.

By purchasing from Shoply, you acknowledge and agree to the terms outlined in this Refund & Return Policy.